Did you NOT recieve your tickets or do you want to upgrade your purchased tickets?
Please contact our ticketing partner PayLogic.
1. Send your tickets again to your own e-mail adres with the following link: https://consumer.paylogic.nl/tickets/
3. If you put a wrong e-mail adres while ordering your tickets you can also contact PayLogic customer service on their website: https://customerservice.paylogic.com/hc/nl
Pal Mundo Outdoor 2019 on July 6 will open its gates at 12:00 and close around 23:00.
IN=IN (this means: once you’re in, you can’t go out and come back again)
Pal Mundo Festival will take place at ArenA Park, Amsterdam. We advise you to visit the festival by public transport as is the ArenA Park located just a few minutes walking from the train and metro station Amsterdam Bijlmer-Arena.
De Passage, Amsterdam, The Netherlands
Please be sure to follow the signs set out for you and the other visitors.
Pal Mundo Festival is an 18+ festival. Please bring your ID with you: everyone attending Pal Mundo Festival will be asked to show a valid ID card at the entrance, which means: an ID card, passport or driver’s license. Photocopies or birth certificates are not accepted.
Lost and Found
Did you lose some of your belongings while visiting Pal Mundo? Please send us an e-mail at email@example.com. Make sure that you give us a detailed description of the missing items. Don’t forget to add your full name and contact information in the email.
We will contact you as soon as possible.
Shortlist detailed description:
– Pictures of, or with, the lost item
– Item characteristics as producttype, brand, size or colour
– Last location before the item was lost
– The time at which the item was lost
– Contact information: full name, adress and phone number
Foods and Drinks
We offer a great variety of food and drinks such as grilled burgers, tasty pizzas, Dominican, Surinamese, Colombian and other delicious food. Do you have food allergies or questions about the food being serverd at Pal Mundo Festival? Please contact us at firstname.lastname@example.org
It’s NOT allowed to bring your own food or drinks to Pal Mundo Festival.
At Pal Mundo Festival you pay for food and drinks with tokens. You can purchase these tokens at the various cashier points using cash, a debitcard (Maestro) or a creditcard (Visa/Mastercard). Please keep in mind that there are no ATM’s at our festival site.
Free drinking water is available at Pal Mundo Festival. Make sure you stay hydrated, especially when the weather is hot (and the music even hotter). You can find the water tap points next to the toilets.
We have lockers next to the entrance where you can store your bag, coat or other belongings. You can bring a backpack to the festival, as long as its A4 size or smaller. Feel free to share a locker with your friend: they each fit around three coats.
Medium and Large lockers are available in our ticketshop
Go easy on your ears and wear earplugs at all times! You can purchase your earplugs at one of the cashier points.
Cigarettes are sold at the festival site. Please note that you are required to show your ID card when buying cigarettes as is stated by the Dutch law.
Be aware that it is forbidden to smoke cigarettes or e-cigarettes inside the tents.
Keeping it green is important! That is why Pal Mundo Festival no longer hands-out paper floorplans or flyers. Also we ask you to travel by public transport or bike and leave your car at home. This is not only good for the environment but also a lot safer.
Next to that, as of last year, we recycle our waste. This means no longer throwing all of your trash in one bin but plastic with plastic, paper with paper, etcetera.
Do you have any other questions? Please contact us: email@example.com. See you July 6!
How to get there
Pal Mundo Festival is located at walking distance of the station Bijlmer Arena. You can reach Bijlmer Arena by train, metro or bus. Plan your trip on www.9292.nl
Bike (or scooter)
You can use the existing bicycle parking’s of the Villa ArenA or one of the other neighboring bicycle parking’s to park your bike.
Taxi & Kiss & Ride
When someone or a taxi is bringing you to Pal Mundo Festival please use the following navigation address: De Entree, Amsterdam. From there it is only a few-minute walk to the festival entrance.
Car & Parking
When you decide to visit us by car, you can park at the by Pal Mundo Festival indicated visitor parking spots; by following the signs or our traffic controllers. Or use one of the neighboring public parking garages. Be aware: parking is always at own risk.
Health and Safety
Medical aids are there to help you at any time during the festival. They can provide water, aspirins or band-aids if you need them. Are you or one of your friends not feeling well? Don’t be afraid to head over there and always be open and honest about the substances you’ve taken. The medical aid station is marked by a red cross and can be found on the right side of the mainstage.
All festivals in the Netherlands operate under a Zero Tolerance policy. This means that no soft- and hard drugs are allowed at Pal Mundo Festival. If you are in possession of drugs, you will be denied access to the festival and you may be handed over to the police. Public use of any drugs at the event will result in removal.
Bring Your Medication
Bringing your own medication is only allowed in combination with an official doctor’s note. Also the medication has to be packed in its original packing.
What You Can Bring
You are allowed to bring personal cameras, go-pros, folded selfie sticks (max. 1,5m when unfolded), cigarettes, roll-on deodorant (no spray cans) and chargers to Pal Mundo Festival.
Not sure you can bring an item? Just ask us upfront: firstname.lastname@example.org.
What You Can't Bring
Items that you are not allowed to bring to Pal Mundo Festival are:
- Hard or soft drugs
- Weapons, (fire) arms and/or other dangerous or prohibited items
- Video equipment
- Sound recording equipment
- Professional or semi-professional video equipment (zoom lenses)
- Glass or cans
- Food or (alcoholic) drinks
- Football shirts and/or discriminatory clothing
- Laser items (pens, pointers)
- Bottles containing any type of gas or other substances
- Flagpoles longer than 1.5m
You definitely should celebrate the best latin en caribbean artists and twerk all-day long at Pal Mundo Festival. But even more important: celebrate safely and healthy. Check out the ten Celebrate Safe pillars below, that will help you to keep that booty twerking all day long!
Using alcohol or other drugs is never without risk
We are free to enjoy life but go easy on yourself and your body. If you do choose to use alcohol or drugs do so wisely and consciously. Be aware of how much you consume and pay attention to how you feel. And take care of your friends and family! After all, drinking alcohol and using drugs is never completely without risk. Mixing drugs and alcohol, frequent use or use in high dosages can lead to life-threatening health issues. Risks originate from the amount you consume, the place you consume it, what type of substances you consume and your body’s own reaction. So attend to your own needs and listen to your body.
I love my ears
A party without music, is no party to begin with. But loss of hearing or having a constant ringing in your ear is not a souvenir you want to bring home. Go easy on your ears and wear earplugs at all times. These are available at our information desk or special hearing loss prevention stands. Also – we recommend staying a few feet away from the speakers. Standing right in front of the speakers is never a good idea, even when wearing earplugs.
Think for yourself, care about others
Look after yourself, look after your friends but also look after other party-goers. Your relish and safety are top priorities for us. If you see someone who is dehydrated, needs medical attention or just a helping hand: be the one to offer your helping hand. Take care of your friends, especially when you know or suspect they are under the influence of a substance. By entering the festival always agree upon a meeting point in case you lose each other. Made the decision to take drugs or drink alcohol? Be honest ad tell your friends. Don’t try to convince others to take a substance and do not let someone convince you if you don’t want to. Be yourself and follow your instincts.
Pace yourself: eat, sleep, rave
Even though you think you can part all-day-long, people are not robots. Give yourself the opportunity to recharge and make sure you’ll get enough sleep. A good night’s sleep will restore your body and will get you ready for next the next party! Don’t forget to treat yourself to a good breakfast. Be aware that dancing dehydrates your body of vital fluids. Drink water when your thirsty but know that water alone won’t be enough. It’s best to drink a combination of water, soda’s and sports drinks throughout the day. Don’t drink more than 2 glasses or one 0.75L bottle each hour. Drinking too much water can be dangerous. So hydrate yourself – drink water and some sugar and dance all day long!
Don't push your limits. Be responsive
Look after yourself. Plan ahead. ‘’Less is more’’ when it comes to drugs and alcohol. You don’t want to ruin the time of your friends by overstretching yourself.
Be prepared for any type of weather
Always check the weather forecast before you go to a festival and make sure you are prepared for any type of weather. Day and night temperatures can vary a great deal: dress in layers, use sunscreen, take a poncho and wear a hat. Alcohol and drugs will cloud your judgement and assessment of your body temperature. Be sure to bring warm clothes for your journey home.
Take your time to chill
Non-stop partying and dancing are your goal but at some point, your body will need to cool down. Use this time to sit down in one of the chill out areas, take a walk around the festival or sit down at the food court which offers anything you need to recharge.
Always have safe and respectful sex
There’s more to partying than dancing. With the most beautiful and sexy people at Pal Mundo Festivall it is only natural you to start flirting with them. However, keep in mind that your judgement may be clouded. Be cautious of taking strangers back to your home, make sure a friend knows who you’re with and where you are. You do not want an STD therefore always use condoms.
Don’t be afraid to say no, and don’t allow yourself to get talked into something you don’t want. This also works the other way around – If somebody is too drunk or high to give their consent, then the answer is always ‘’no’’. Respect each other’s limits: do not be persuaded or intimidated. Someone who really likes you, will respect your wishes.
The first aid team is your friend
The medical aid station can be found on site and is marked by a red cross. A medical aid station is staffed with emergency medical professionals who can provide for water, aspirins or plasters if you need them. If you seek medical aid, don’t be afraid you’ll get into trouble. Please be open and honest about the substances you’ve taken because it may save your life. You will not be legally prosecuted when seeing a medical aid team after using drugs, nor will the friend who brings you. If you can’t find the medical aid team feel free to ask a security guard or another crew member to guide you or call for help. If you choose to take drugs, we recommend you to tell your friend about what and how much you have taken, should they need to explain the situation to someone if you are unable to do so yourself.
If you suspect that somebody is unwell due to medical issue or the use of drugs or alcohol, seek immediate medical attention. Never leave anyone who’s feeling unwell. Ask for help and stay with your friend or fellow urban lover until medical help arrives. Keep an eye out for signs and symptoms in yourself and other.
Don't drink, drug and drive. You are a great risk for yourself and others
Using alcohol or/and drugs, people are more likely to overestimate their driving skills. Do not drive when you are in this condition. In your diminished state you are a direct danger to both yourself and other people. You can kill yourself, your friends or somebody else’s friend or family. Also be aware of another danger to drivers (which is often underestimated): fatigue. The only cure is sleep. Energy drinks and other stimulants will not refresh you. Take care of your own drive home, never join a driver who is not sober. Whenever possible: use public transport. If you do go by car, appoint a designated driver well in advance, encourage and respect their promise to ‘’not-drink-and-drive’’ at the festival and do not distract the drive from driving no matter how cool you and your friend look on that Instagram picture you took that day at the festival.
In need of more information? Visit: www.celebratesafe.nl
Pal Mundo Festival has a special entrance to fit right through if you are in a wheelchair. It is located next to the regular entrance, ask the present staff for help if needed. The greater part of the festival grounds consists of grass. This means that, under certain circumstances such as a lot of rain, the grounds won’t be as passable as we wished for.
We do not have a special platform for wheelchairs.
At the toilet area, there are disabled toilet facilities. Don’t hesitate to ask someone for assistance!
- The minimum age to visit the festival is 18 years. The organization can ask visitors to show a valid ID at any time.
- Visitors have to be in possession of a valid entry ticket.
- Visitors enter the festival at their own risk. We take no responsibility for any damages on any grounds whatsoever, which directly or indirectly arise out of acts or omissions of the festival, persons in its services, other persons who are working at the festival, or third parties during or in connection with the festival, unless the damage is caused by intent or gross negligence.
- We will search visitors pre-emptively and check their (hand) bags to ensure the safety of the visitors.
- The organization reserves the right to refuse/deny (further) access to visitors in a drunken state and/or under de influence of narcotics.
- Visitors are held to follow instructions, regulations and/or directions of (security) staff at all times.
- Once tokens are bought, they are not refundable.
- The possession or dealing of hard drugs is prohibited at the festival. If there is any evidence of overt use and/or possession confiscation of the drugs will follow and/or the offender will be handed over to the police. The possession and/or use of small amounts (max. 5 grams) or soft drugs for personal use will be tolerated.
- Possession of glass, plastic bottles, cans, fireworks, drugs, (fire) arms and/or other dangerous or prohibited items or substances, food, (alcoholic) drinks and/or pets are not allowed.
- Smoking inside the tents or under the canopy’s is not permitted.
- Visitors are advised to wear earplugs; these will be available at the cashier points.
- Visitors must be properly dressed. Football shirts from club teams and/or discriminatory clothing is not allowed. Football shirts from national teams (countries) are allowed.
- Threats, abuse, discrimination, sexual harassment and other nuisance and/or offensive behavior will not be tolerated.
- It is not allowed to make professional audio or video recordings without written permission from the festival organization.
- When entering and/or leaving the festival visitors must not cause nuisance to the neighborhood.
- It is not allowed to urinate outside of the designated restrooms.
- Cups are not allowed to be taken outside the festival grounds.
- It is not allowed to hand out promotional materials (samples, flyers, etc.)
- It is not possible to exit and re-enter Pal Mundo Festival after entering the festival grounds.
- Pal Mundo Festival has the right to make sound and/or visual recordings (and distribute, edit and publish them) of (parts of) the event, including visitors, during the Event.
- Access to the festival grounds will be denied to visitors who do not comply with the house rules and the Terms and Conditions without the right to reimbursement of tickets, any service charges and/or other costs.